Do you ship and what will it cost me?

YES! We offer FREE SHIPPING in the lower 48 states nationwide! Our freight shipping includes a scheduled delivery appointment and lift gate for curbside delivery on all Backyard Hibachi Grills.

  • If you order accessories with any grill purchase, shipping is free.
  • Free ground shipping on accessories that total $100 or more.
  • Any Accessories purchases under $100, shipping cost will be calculated at checkout.

How long does it take to receive my Grill order?

All Grill orders are processed within 3-4 business days. (Excluding weekends and holidays) After receiving your order confirmation email, please allow 3-7 business days to receive your order. Once your order has shipped, you will be notified via email with a tracking number. If your shipping address has limited access or is not accessible to an 18-wheel delivery truck, please contact us so we can discuss your shipping options. Additional charges may apply in hard to access residential deliveries.

How long does it take to receive my Accessories order?

All Accessories orders are processed within 1-2 business days. (Excluding weekends and holidays) After receiving your order confirmation email, please allow 2-4 business days to receive your order. Once your order has shipped, you will be notified via email with a tracking number.

Can I pick up my order?

If your order is in stock and you live in our area you can pick up your order at any time during our business hours’ M-F, 8:00AM-3:30PM CST and Saturday 8:00AM-12:00PM CST. We are located at:

2802 Myers Road New Iberia,LA 70560

337.400.6606

Read Full Shipping Policy Here

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Free shipping for orders over $100

Refund policy

Backyard Hibachi owners love their grills, and we want you to love yours, too. If you’re not completely satisfied with your grilling experience, you have 15 days of receipt to return your grill for a full refund or replacement grill subject to the following guidelines and restrictions.

Return in Good Condition in Original Packaging
Grills must be returned in good and clean condition, packaged securely in the original packaging, with all paperwork and parts to ensure full credit.

Non Defective Returns
Any returns found to be non-defective or intentionally returned as non-defective are subject to a 20% restocking fee plus all non-product related fees (shipping and insurance) are not refundable. Refusal of delivery will be considered a non-defective return and be subject to the same conditions as returns in good condition in original packaging.

Damage or Modification by Customer
Grills that have been modified or damaged by the Customer may not be returned.

Return Shipping
All items must be shipped freight prepaid by the purchaser.

Shipping Damage
Freight carriers require that shipping damage be reported within 5 days of delivery. It is the Customer’s responsibility to inspect for damage on delivery of product.

By making a purchase through our website, in store or by phone with Backyard Hibachi, you agree to these terms of service and our returns policy. By purchasing, you agree to arbitration in the event of a dispute.